CRYPTO & BANKING
How does the crypto casino setup work here?
Lucky Rollers is a premium online gaming platform fully optimized for digital assets. We accept the world’s leading cryptocurrencies, allowing you to bypass standard banking delays with streamlined, high-speed deposits and instant withdrawal processing times.
Which cryptocurrencies can I use to fund my account?
You can instantly fund your balance or cash out your winnings using any of our supported tokens. We currently accept BTC, USD, BCH, BNB, DOG, ETH, LTC, TRX, USDT, XRP, ADA, USDC, SOL, EUR, TON.
How do I check if my deposit went through?
The blockchain moves fast. As soon as your transaction gets network confirmation, your updated balance will reflect immediately under the account overview screen.
Can I hold multiple currencies in a single account?
Yes. To add a new asset to your balance, log in, open your profile settings, click the option to add a currency, and pick your preferred token from the menu.
Are there any fees tied to deposits and withdrawals?
Lucky Rollers absorbs all incoming transaction costs on our end so your full deposit lands in your balance. For withdrawals, any small processing fees are standard network/miner costs determined directly by your chosen blockchain or payment provider.
ACCOUNT & SECURITY
How do I get set up at Lucky Rollers?
Registration takes seconds. Click the registration link on the main page, complete the brief form, and submit. You will instantly move to the main dashboard so you can fund your balance, and a confirmation overview will drop straight into your email inbox.
Am I allowed to open more than one account?
No, we allow one registration account per person to keep things fair.
What should I do if I forget my login password?
The quickest way to reset your password is by clicking ‘Log In’ and then selecting the ‘Forgot Password?’ option. You’ll receive an email with a link to create a new password, and the process usually takes less than a minute. If you’re unable to reset the password yourself or can’t access your email account, please contact our customer support team via live chat or at [email protected]. Once we verify your identity, we’ll be happy to assist with resetting your password.
Is my personal and financial data secure?
Absolutely. Lucky Rollers implements advanced SSL encryption protocols along with robust anti-fraud security frameworks. Your data remains fully confidential, encrypted, and isolated strictly for delivering secure gaming utility.
Where do I upload my verification documents, and how do I track them?
Upload all the necessary documents straight into your profile. Once you have signed in, go to the Documents page to upload. Also, using this tab, you can track document`s status.
GAMEPLAY & PERFORMANCE
How can I be sure that the payout percentage in your games is fair?
Lucky Rollers is based on software certified by Itech Labs, an ISO/IEC 17025 compliant Australian testing laboratory for online gaming systems. This means that the RNG (Random Number Generator) complies with industry requirements, and all results you get during your play (reels in slots and cards dealt in card games) are random. Payouts for all games are standard for the industry and sit between 95% and 98%.
Can I play using mobile devices?
Yes, our games are mobile-friendly. Just open our website in your browser and launch any game displayed on the casino home page.
What happens if my internet connection fails while the game is on?
If your internet connection fails, you will be able to resume the game from the point where it stopped once your connection is restored. The only exception is multiplayer games where other players take part in active betting.
Why do your games get slow or interrupted sometimes? How can I avoid it?
The speed of your games depends solely on your internet connection. Because our games require constant data exchange, they need sufficient internet bandwidth. We recommend limiting the number of other web applications running on your computer at the same time to improve game performance.